Manitoba Government New Release
July 24, 2002
Both businesses and consumers will benefit from a guide being distributed
by Manitoba Consumer and Corporate Affairs which is designed to help avoid
consumer complaints and deal with them effectively.
"Research shows companies attract and keep consumers when they
follow customer service policies that help prevent problems from arising,"
said Consumer and Corporate Affairs Minister Scott Smith.
"This guide will aid in resolving conflicts should problems
arise."
Consumer Complaints Management, a Guide for Canadian Business was
developed on behalf of the federal, provincial and territorial ministers
responsible for consumer affairs to respond to Canadian consumers' concerns
about marketplace redress. It is
being distributed to Manitoba business organizations and consumer groups.
The immediate objective of the guide is to increase awareness about
standard consumer complaint management processes and provide suggestions for
developing effective programs.
"Business and consumers benefit from long-term customer relations
built on trust and quality service," said Smith. "The guide has been developed to help create programs
that aid in improving the marketplace."
Copies of the guide are available, by request from the Manitoba
Consumers' Bureau or by calling 945-3800 or toll-free to 1-800-782-0067.
The publication is also available electronically at: http://strategis.ic.gc.ca/SSG/ca01763e.html.